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Frequently asked questions

Everything you need to know about Day Off.

General Setup & Basics

You can easily create your company account,

  • Open Day Off,
  • Click “create your team”,
  • Add your email,
  • Company’s name,
  • HR name,
  • Choose the country,
  • Time Zone and password
  • Then press “sign up”.  

Afterward, you can set the company working days, the year starting month, Date format, add leave types then start adding employees. Your account is now ready! 

Go to Company Settings, add or edit leave types and policies, configure working days, and set balance reset rules.

From the Employees section,

  • Click Add Employee,
  • Fill in their details,
  • Assign teams/policies/approvers,
  • Then send the invite

Or you can import employees by downloading blank excel file, add all your employees info in the sheet template, attach the file then upload and all your employees will be added on one time step. 

To join your team, the HR manager in your team must send you an invitation to join, you will receive an invitation email with temp code, open the app, choose “Log in”, enter your email and press continue, you will be asked to enter the received access code, then set password page will be opened. Then you can complete your profile data such as your picture and phone number, just save your data, and you can now send leaves requests easily. 

Managing Employees & Profiles

Go to the employees’ list, click on the required employee’s name where their profile will be viewed. You can view the employee’s info, requests, balance, team, holidays and work schedule. You can also add day off or comp off on behalf of the employee, reset their password or delete them. 

To edit an employee’s earned balance, go to the Employees section, open the required employee’s profile and go to the “Balance” tab, click the edit icon next to the required leave type to add an adjustment. Or toggle the “Customize employee’s balance” button to customize the main amount. 

Yesopen their profile, go to Policy, choose the policy, review changes, and confirm. 

Yes, you can add multi admins for the company, From the employees’ section, select the required new admins, click on bulk action, click on assign to role, choose the admin’s role then click confirm. You can also select the role while adding the users. 

An employee can be part of several companies with the same email, even in various roles. They can switch between these companies by clicking on their profile picture, which will display the different accounts available to them. 

Day Off supports two step approvals for the same employee, and you can add multi approvers for each step so any of them can approve the request.

Yes, on the Pro plan, you can create teams to organize employees and assign multi approvers for each team.

Leave Requests & Editing

As an admin, just go to the employee’s profile, go to “Requests” tab and do the following: 

  • Click on the edit icon near the required request. 
  • You will be able to edit the request’s leave type as well as the start and end date of the request
  • Finally, click onsubmitand the request will be edited successfully. 

As an admin, just go to the employees’ profile, go to requests and do the following: 

  • Web Dashboard: click the delete button next to the required leave request. 
  • Android device: you can delete the request by long pressing on it then press the delete button. 
  • IOS device: you can delete by swiping the request to be deleted, then click the delete button. 

To submit a leave request, click on request day off, choose the required leave type, start date, and end date, select the half day option if required then click “Submit Leave” and your request will be sent to your manager to be reviewed. 

To request a half day off just choose the desired date and check the “half day” checkbox besides, then submit your request as usual. 

You can edit the pending leave requests in case you change your mind.  
Editing approved requests can be edited by sending an editing request for the accepted request and after your managers’ approval it will be edited. 

You can delete the pending leave requests in case you change your mind.  
Deleting approved requests can be deleted by sending a deleting request for the accepted request and after your managers’ approval it will be deleted. 

To view the status of your pending requests, go to Dashboard page you can find your request in the right side, click on view details and check If it’s status whether it’s pending for first or second approval, the request will appear in “my requests” section when it’s accepted/rejected status. 

You can view your leaves history by going to Dashboard page then click on “My requests” on the right side. 

Leave Balance & Policies

The leave balance is automatically reset based on your configured settings. It can reset either at the selected month defined in the balance reset settings or on each employee’s joining date’s anniversary, depending on how you set it up.

Yes, it is available in the Pro version in the “Leave types” section, where you can add a new leave type or update an existing one and sethe unit to be in hours instead of days. 

Yes, it is available in the Pro version in the “Leave types” section, where you can add a new leave type or existing and set the balance cycle to monthly. 

You can’t delete a leave type that has been used by employees, but you still can deactivate any leave type, and this will not appear for any employee, but it will appear in historical data and reports. 

The leave balance is automatically reset based on your configured settings. It can reset either on the first day of the selected month defined in the “Balance reset” settings or on each employee’s joining date/ anniversary date. 

You can view your balance by going to Dashboard page then click on “My requests” on the right side. 

Compensation Off is used to request extra balance to be added to your existing balance. For example, if you worked on a weekend or on an official holiday, you can request compensation balance for the overtime you worked as an extra day to use for later, but this must be allowed in your company. 

Approvals & Teams

Day Off supports two step approvals for the same employee, and you can add multi approvers for each step. 

Yes, On the Pro plan, you can create teams to organize employees and assign a manager for each team.

If the approvers didn’t respond to a pending request of an employee, as an admin, you can open the request details click the gear icon on the top right corner and use the “Force accept” and “Force reject” actions. 

Policies & Work Rules

A leave policy defines which leave types are active, their balances, accruals, restrictions, carryovers, negative balances, and more. 

Go to the leave policy settings, then click “Add new leave policy, activate the required leave types, set their balances and you have options to allow half day, allow compensation, auto approve, require document, allow negative balance, set accruals and carryovers. 

Yes, you can have a leave type with unlimited balance. Just go to the “Leave policies” in the company settings where you can edit the leave type and you will find the unlimited balance option. 

It means to allow employees to request extra balance to be added to their available amount. The extra balance is compensation for working overtime or on a holiday, and they can use this balance later as time off whenever they want.  

You can allow a half day option for a leave type by going to the leave policies in the company settings and edit the required leave type, go to additional rules, allow the half day option and click save.  

Yes, you can allow leave requests to be auto approved by going to the leave policies in the company settings and edit the required leave type, go to additional rules, and enable the “Auto approve requests” option. 

Yes, you can negative balance use by going to the leave policies in the company settings and edit the required leave type, go to additional rules, and enable the “Allow negative balance”, set the negative balance limit and save 

This setting defines how long an employee must wait after their hiring date before they can use their leave balance. Once the specified period has passed, the leave balance becomes available for use. 

Go to the required leave policy in the company settings then edit the leave type go to “Accruals” tab, toggle on the accruals option and set your accrual type and accrual day. 

Go to the required leave policy in the company settings then edit the required leave type, go to the “Carryover” tab, toggle on the carryover option and set the max. Carryover amount and the expiry date. 

You can go to the used leave policy and go to the edit page and simply toggle off the leave type you want to disable, or you can go to the leave types of settings where you can disable it in all leave policies.

Work Schedules

Admins can create different work schedules depending on how employees work.

To create a work schedule:

  • Go to your company Settings.
  • Open Work Schedules.
  • Choose the type of schedule you want to create.
  • Configure the working days and hours.
  • Save the schedule.
  • Assign it to the required employees.

Day Off supports four work schedule types:

  • Fixed Days
  • Fixed Hours
  • Flexible Hours
  • Rotating Shifts

Each work schedule is designed for a different way of organizing employee working time.

  • Fixed Days: Define the days employees normally work, such as Monday through Friday.
  • Fixed Hours: Define specific starting and ending hours for each working day.
  • Flexible Hours: Allow employees to work more flexible starting and ending times while following their required working hours.
  • Rotating Shifts: Create different shifts that can rotate between employees according to their schedule.

This allows companies to select the schedule structure that best reflects how each team works.

Yes. Day Off allows admins to split a working day into separate working periods when using Fixed Hours or Rotating Shifts.

For example, an employee could work:

  • First shift: 9:00 AM to 1:00 PM
  • Second shift: 3:00 PM to 7:00 PM

This is useful for companies that use split shifts or employees whose working hours are divided during the same day.

Work schedules provide the expected working hours that Day Off can compare with employees’ actual tracked time.

When employees use Time Tracking, Attendance Review can compare their schedule with their recorded attendance and show information such as:

  • Scheduled hours
  • Actual clock-in
  • Actual clock-out
  • Late arrival
  • Early departure
  • Breaks
  • Time off
  • Net working hours
  • Overtime
  • Attendance status

This gives admins a clear view of whether employees completed their expected working hours and helps identify attendance exceptions more easily.

Yes. When a leave type uses hours as the balance unit, the company needs to use one of the advanced work schedules.

The advanced schedules are:

  • Fixed Hours
  • Flexible Hours
  • Rotating Shifts

These schedules tell Day Off exactly how many hours an employee is expected to work each day.

For example, if an employee requests several days off:

  • Day Off checks the employee’s working schedule for each selected day.
  • It identifies the exact number of scheduled working hours.
  • It calculates the total leave hours automatically.
  • The correct number of hours is deducted from the employee’s leave balance.

This also allows employees to select multiple days within the same leave request, even when their scheduled hours are different from one day to another.

Locations & Official Holidays

Go to the “Locations and holidays” in the company settings, then click “Add new location” and name your new location. Choose the time zone, assign the location’s default policy, and choose the preferred date format. After you save your location, you can import official holidays from Google calendar or add them manually. 

From the settings section, go to “Locations and holidays”, edit the location, go to the “Official holidays tab, you can import your country’s official holidays from Google Calendar or add a holiday manually. And whenever you want to delete any existing holiday, click on the delete icon next to the required holiday or click on the checkboxes to bulk delete holidays.  

To view official holidays, click on official holidays on the left side. 

Account & Data Management

Click on the profile icon on the admin side, go to the “Company profile option, where you can update the company name, company picture or logo, emaiaddress, and country. 

Click on the profile icon on the admin side, find the “Billing” option, where you can manage your subscription, add payment methods, edit billing info, or check your invoices. 

Click on the profile icon on the admin side, go to the “Company profile” option, scroll down and click “Delete company account”. 

All your data will remain the same until you pay your invoice, but your account will be suspended.

Once an admin deletes the company account, all of the added users’ accounts are deleted as well. The deleted company account can be restored within one month of deletion. After one month the data will be deleted permanently from our database. If you want immediate deletion, you can reach out to us.  

Time Tracking & Attendance

Admins can choose how employees will record their working time depending on whether they only need attendance tracking or need to track time by project and task.

To set it up:

  • Go to Time Tracking.
  • Open Settings.
  • Select General.
  • Under the General card, choose one of the following:
    • Clock In / Clock Out: Employees simply start and end their working day.
    • Task Tracker: Employees track their time against projects and assigned tasks.
  • Confirm your selection.

The selected tracking method will determine how employees use the Start Time option.

If your company uses the Clock In  Clock Out tracking method, you can record the beginning and end of your working day directly from your Day Off account.

To clock in:

  • Log in to your Day Off account.
  • Find Start Time on the left sidebar.
  • Click Start Time when you begin working.

To clock out:

  • When your working day is finished, click End Day.
  • Day Off will record your working time for that day.

Clients can be added when you want to organize projects and tracked time according to the customers your team works with.

To add a client:

  • Go to Time Tracking.
  • Open Settings.
  • Select Clients.
  • Click Add Client.
  • Enter the:
    • Client name
    • Currency
    • Time rate
  • Save the client.

You can then connect projects to that client for easier reporting and time analysis.

Projects allow employees to record their working time against specific work or client activities.

To create a project:

  • Go to Time Tracking.
  • Open Settings.
  • Select Projects.
  • Click Add Project.
  • Enter the project name.
  • Select the related client.
  • Save the project.

The project will then become available when employees start tracking their time.

Admins can create tasks and assign them to specific employees so each employee only sees the tasks relevant to their work.

To add a task:

  • Go to Time Tracking.
  • Open Settings.
  • Select Task Management.
  • Click Add Task.
  • Add the:
    • Task name
    • Assignee
    • Estimated time
  • Save the task.

The assigned task will then be available to that employee when they start tracking time.

If your company uses Task Tracker, you will start your working time normally and then select the work you are doing.

To start tracking time:

  • Log in to Day Off.
  • Click Start Time from the left sidebar.
  • Select the Project you are working on.
  • Select a Task from the tasks assigned to you.
  • Start tracking your time.

When moving to another task, you can stop the current task and select the next project or task you are working on.

Time Tracking reports give admins a detailed view of how employees are spending their working time.

To view reports:

  • Go to Time Tracking.
  • Select Reports.
  • Choose the required date or reporting period.
  • Review tracked durations for each employee.
  • View the time recorded against different:
    • Employees
    • Projects
    • Tasks

This gives admins a clearer view of employee activity and time distribution.

The Attendance Review section compares employees’ actual tracked time with their assigned work schedules.

To review attendance:

  • Go to Time Tracking.
  • Open Attendance Review.
  • Select the required period.
  • Review each employee’s scheduled and actual attendance.

Admins can review information such as:

  • Scheduled working hours
  • Clock in time
  • Clock out time
  • Late arrival
  • Early departure
  • Breaks
  • Time off
  • Net working hours
  • Overtime
  • Attendance status

This makes it easier to identify attendance exceptions from one screen.

Yes. Access to Time Tracking information can be managed through Day Off’s roles and permissions.

Admins can use permissions to control who is able to access areas such as:

  • Time Tracking settings
  • Employee time information
  • Reports
  • Attendance Review

This allows companies to give managers or other users access based on their responsibilities.

Yes. Admins can export Time Tracking information when they need to use the data outside Day Off.

To export the data:

  • Open the required Time Tracking report or Attendance Review.
  • Select the required reporting period.
  • Review the displayed information.
  • Use the available Export option.

The exported data can then be used for internal reporting, attendance analysis, payroll preparation, or record keeping.