Frequently asked questions
Everything you need to know about the product.
General Setup & Basics
You can easily create your company account,
- Open Day Off,
- Click “create your team”,
- Add your email,
- Company’s name,
- HR name,
- Choose the country,
- Time Zone and password
- Then press “sign up”.
Afterward, you can set the company working days, the year starting month, Date format, add leave types then start adding employees. Your account is now ready!
Go to Company Settings, add or edit leave types and policies, configure working days, and set balance reset rules.
From the Employees section,
- Click Add Employee,
- Fill in their details,
- Assign teams/policies/approvers,
- Then send the invite
Or you can import employees by downloading blank excel file, add all your employees info in the sheet template, attach the file then upload and all your employees will be added on one time step.
To join your team, the HR manager in your team must send you an invitation to join, you will receive an invitation email with temp code, open the app, choose “Log in”, enter your email and press continue, you will be asked to enter the received access code, then set password page will be opened. Then you can complete your profile data such as your picture and phone number, just save your data, and you can now send leaves requests easily.
Managing Employees & Profiles
Go to the employees’ list, click on the required employee’s name where their profile will be viewed. You can view the employee’s info, requests, balance, team, holidays and work schedule. You can also add day off or comp off on behalf of the employee, reset their password or delete them.
To edit an employee’s earned balance, go to the Employees section, open the required employee’s profile and go to the “Balance” tab, click the edit icon next to the required leave type to add an adjustment. Or toggle the “Customize employee’s balance” button to customize the main amount.
Yes, open their profile, go to Policy, choose the policy, review changes, and confirm.
Yes, you can add multi admins for the company, From the employees’ section, select the required new admins, click on bulk action, click on assign to role, choose the admin’s role then click confirm. You can also select the role while adding the users.
An employee can be part of several companies with the same email, even in various roles. They can switch between these companies by clicking on their profile picture, which will display the different accounts available to them.
Day Off supports two step approvals for the same employee, and you can add multi approvers for each step so any of them can approve the request.
Yes, on the Pro plan, you can create teams to organize employees and assign multi approvers for each team.
Leave Requests & Editing
As an admin, just go to the employee’s profile, go to “Requests” tab and do the following:
- Click on the edit icon near the required request.
- You will be able to edit the request’s leave type as well as the start and end date of the request
- Finally, click onsubmitand the request will be edited successfully.
As an admin, just go to the employees’ profile, go to requests and do the following:
- Web Dashboard: click the delete button next to the required leave request.
- Android device: you can delete the request by long pressing on it then press the delete button.
- IOS device: you can delete by swiping the request to be deleted, then click the delete button.
To submit a leave request, click on request day off, choose the required leave type, start date, and end date, select the half day option if required then click “Submit Leave” and your request will be sent to your manager to be reviewed.
To request a half day off just choose the desired date and check the “half day” checkbox besides, then submit your request as usual.
You can edit the pending leave requests in case you change your mind.
Editing approved requests can be edited by sending an editing request for the accepted request and after your managers’ approval it will be edited.
You can delete the pending leave requests in case you change your mind.
Deleting approved requests can be deleted by sending a deleting request for the accepted request and after your managers’ approval it will be deleted.
To view the status of your pending requests, go to Dashboard page you can find your request in the right side, click on view details and check If it’s status whether it’s pending for first or second approval, the request will appear in “my requests” section when it’s accepted/rejected status.
You can view your leaves history by going to Dashboard page then click on “My requests” on the right side.
Leave Balance & Policies
The leave balance is automatically reset based on your configured settings. It can reset either at the selected month defined in the balance reset settings or on each employee’s joining date’s anniversary, depending on how you set it up.
Yes, it is available in the Pro version in the “Leave types” section, where you can add a new leave type or update an existing one and set the unit to be in hours instead of days.
Yes, it is available in the Pro version in the “Leave types” section, where you can add a new leave type or existing and set the balance cycle to monthly.
You can’t delete a leave type that has been used by employees, but you still can deactivate any leave type, and this will not appear for any employee, but it will appear in historical data and reports.
The leave balance is automatically reset based on your configured settings. It can reset either on the first day of the selected month defined in the “Balance reset” settings or on each employee’s joining date/ anniversary date.
You can view your balance by going to Dashboard page then click on “My requests” on the right side.
Compensation Off is used to request extra balance to be added to your existing balance. For example, if you worked on a weekend or on an official holiday, you can request compensation balance for the overtime you worked as an extra day to use for later, but this must be allowed in your company.
Approvals & Teams
Day Off supports two step approvals for the same employee, and you can add multi approvers for each step.
Yes, On the Pro plan, you can create teams to organize employees and assign a manager for each team.
If the approvers didn’t respond to a pending request of an employee, as an admin, you can open the request details click the gear icon on the top right corner and use the “Force accept” and “Force reject” actions.
Policies & Work Rules
A leave policy defines which leave types are active, their balances, accruals, restrictions, carryovers, negative balances, and more.
Go to the leave policy settings, then click “Add new leave policy”, activate the required leave types, set their balances and you have options to allow half day, allow compensation, auto approve, require document, allow negative balance, set accruals and carryovers.
Yes, you can have a leave type with unlimited balance. Just go to the “Leave policies” in the company settings where you can edit the leave type and you will find the unlimited balance option.
It means to allow employees to request extra balance to be added to their available amount. The extra balance is compensation for working overtime or on a holiday, and they can use this balance later as time off whenever they want.
You can allow a half day option for a leave type by going to the leave policies in the company settings and edit the required leave type, go to additional rules, allow the half day option and click save.
Yes, you can allow leave requests to be auto approved by going to the leave policies in the company settings and edit the required leave type, go to additional rules, and enable the “Auto approve requests” option.
Yes, you can negative balance use by going to the leave policies in the company settings and edit the required leave type, go to additional rules, and enable the “Allow negative balance”, set the negative balance limit and save.
This setting defines how long an employee must wait after their hiring date before they can use their leave balance. Once the specified period has passed, the leave balance becomes available for use.
Go to the required leave policy in the company settings then edit the leave type, go to “Accruals” tab, toggle on the accruals option and set your accrual type and accrual day.
Go to the required leave policy in the company settings then edit the required leave type, go to the “Carryover” tab, toggle on the carryover option and set the max. Carryover amount and the expiry date.
You can go to the used leave policy and go to the edit page and simply toggle off the leave type you want to disable, or you can go to the leave types of settings where you can disable it in all leave policies.
Work Schedules
Yes. You can create multiple work schedules and assign them to the employees, allowing you to support different working shifts within the same company.
A work schedule defines the working days and weekends of employees. Day off supports four different types of work schedules, Fixed days, Fixed hours, Flexible hours, and Rotating shifts.
Fixed days work schedule is typically used for day based leave balances. And if your balances are hourly, you will need to use one of the hourly schedules.
Work schedules are required to accurately calculate and deduct leave when balances are tracked in hours.
Admins must set up an advanced work schedule so Day Off knows how many hours should be deducted from the employees’ balance.
Supported schedule types include:
- Fixed hours: Define exactwork day times and optionally split it into periods to include break times.
- Flexible hours: Set a fixed number of working hours per day, regardless of start and endtimes.
- Rotating shifts: Assign different weekly schedules with varying shifts and working hours per day or week.
Locations & Official Holidays
Go to the “Locations and holidays” in the company settings, then click “Add new location” and name your new location. Choose the time zone, assign the location’s default policy, and choose the preferred date format. After you save your location, you can import official holidays from Google calendar or add them manually.
From the settings section, go to “Locations and holidays”, edit the location, go to the “Official holidays” tab, you can import your country’s official holidays from Google Calendar or add a holiday manually. And whenever you want to delete any existing holiday, click on the delete icon next to the required holiday or click on the checkboxes to bulk delete holidays.
To view official holidays, click on official holidays on the left side.
Account & Data Management
Click on the profile icon on the admin side, go to the “Company profile” option, where you can update the company name, company picture or logo, email address, and country.
Click on the profile icon on the admin side, find the “Billing” option, where you can manage your subscription, add payment methods, edit billing info, or check your invoices.
Click on the profile icon on the admin side, go to the “Company profile” option, scroll down and click “Delete company account”.
All your data will remain the same until you pay your invoice, but your account will be suspended.
Once an admin deletes the company account, all of the added users’ accounts are deleted as well. The deleted company account can be restored within one month of deletion. After one month the data will be deleted permanently from our database. If you want immediate deletion, you can reach out to us.