Understanding whether Leo tailors its responses to your specific company setup is important for knowing how much to rely on it versus when to look elsewhere for answers.
How it work
Leo answer questions using general knowledge about how the Day Off platform works as a product, rather than pulling from your company’s actual internal setup, such as your specific leave policies, team structure, or configured settings.
Why This Happens
This makes sense given that Leo functions as a product assistant rather than a system with visibility into your organization’s private data. It can explain how features work and where to find them within Day Off, but it cannot see or reference your company’s unique configurations, records, or internal decisions, since that information isn’t something the chat assistant has access to.
When to Use Support Instead
For questions that depend on your company’s specific setup, such as your organization’s particular leave policy rules, custom settings, or account-level details, reaching out through the built-in “Support” link provided within Leo’s responses is a more reliable path, since human support staff can access and reference your actual account information.