Losing a phone, upgrading to a new device, or accidentally deleting your authenticator app can temporarily lock you out of your Day Off account. Because Two-Factor Authentication (2FA) is enforced organization-wide for security, you won’t be able to bypass the 6-digit verification code screen on your own.
Instructions for Employees
If you lose access to your authenticator app, you cannot reset your security settings yourself. To regain access, follow these steps:
Contact your internal Day Off Administrator: Reach out to your HR manager, IT team, or whoever manages your company’s Day Off workspace subscriptions.
Request a 2FA Reset: Ask them to temporarily disable and re-enable 2FA specifically for your individual profile.
Set up 2FA Fresh: Once the admin notifies you that the reset is complete, log into Day Off using your regular email and password. The system will treat you like a new user and prompt you with a fresh QR code to pair with your new authenticator app.
Instructions for Administrators (How to Reset an Employee’s 2FA)
When an employee is locked out, you can easily reset their 2FA security pairing without affecting the rest of the company.
Step-by-Step Recovery Method:
Log into Day Off with your administrator account.
Go to your team or employee directory panel and open the Profile of the locked-out employee.
Locate the security settings within their profile and click Disable two-factor authentication. This instantly clears their old, lost authenticator link.
Immediately click Enable two-factor authentication on their profile again.
Why re-enable it right away? By disabling and then immediately re-enabling 2FA from the admin side, you wipe out their old mobile device link while ensuring their account remains protected. The very next time they log in, Day Off will force them to scan a new QR code to set up their new authenticator app securely.