Losing a phone, upgrading to a new device, or accidentally deleting your authenticator app can temporarily lock you out of your Day Off account. Because Two-Factor Authentication (2FA) is enforced organization-wide for security, you won’t be able to bypass the 6-digit verification code screen on your own.
Lost Your Authenticator App? Steps for Employees
If you lose access to your authenticator app, you cannot reset your security settings yourself. To regain access, follow these steps:
Contact your internal Day Off Administrator: Reach out to your HR manager, IT team, or whoever manages your company’s Day Off workspace subscriptions.
Request a 2FA Reset: Ask them to temporarily disable and re-enable 2FA specifically for your individual profile.
Set up 2FA Fresh: Once the admin notifies you that the reset is complete, log into Day Off using your regular email and password. The system will treat you like a new user and prompt you with a fresh QR code to pair with your new authenticator app.
Instructions for Administrators (How to Reset an Employee’s 2FA)
When an employee is locked out, you can easily reset their 2FA security pairing without affecting the rest of the company.
Step-by-Step Recovery Method:
Log into Day Off with your administrator account.
Go to People → Employees and open the Profile of the locked-out employee.
Locate the security settings within their profile and click Disable two-factor authentication. This instantly clears their old, lost authenticator link.
Immediately click Enable two-factor authentication on their profile again.
Why re-enable it right away? By disabling and then immediately re-enabling 2FA from the admin side, you wipe out their old mobile device link while ensuring their account remains protected. The very next time they log in, Day Off will force them to scan a new QR code to set up their new authenticator app securely.
How to Avoid Getting Locked Out
A little preparation can save you from waiting on a reset. Here are a few simple habits that help:
- Before you switch phones, check whether your app can move its accounts to the new device.
- Keep your phone locked with a PIN or fingerprint, so nobody else can read your codes.
- Know who your Day Off administrator is, so you can contact them quickly if needed.
Admins can also share these tips when they first roll out 2FA. To review how the feature works for the whole company, see how to set up two-factor authentication. For general background, read about multi-factor authentication.