In short, Leo gives generic answers about how Day Off works. It does not use your company’s specific policies or data. Understanding this helps you know how much to rely on Leo and when to look elsewhere for answers.
How Leo’s generic answers work
Leo answers questions using general knowledge about how the Day Off platform works as a product, rather than pulling from your company’s actual internal setup, such as your specific leave policies, team structure, or configured settings.
Why This Happens
This makes sense given that Leo functions as a product assistant rather than a system with visibility into your organization’s private data. It can explain how features work and where to find them within Day Off, but it cannot see or reference your company’s unique configurations, records, or internal decisions, since that information isn’t something the chat assistant has access to.
When to Use Support Instead
For questions that depend on your company’s specific setup, such as your organization’s particular leave policy rules, custom settings, or account-level details, reaching out through the Support link in the top bar of the app is a more reliable path, since human support staff can access and reference your actual account information.
Getting the Most From Generic Answers
Generic does not mean unhelpful. Leo is still a quick way to learn how a feature works and where to find it. For example, you can ask:
- How to set up a leave policy
- Where to find a page or setting in the app
- How accruals, approvals, or blockout dates work
Then, always compare the answer with your own settings in Day Off, since your company may configure things differently. For more ideas, see what kind of questions you can ask Leo.