Archives: Knowledge Base

  • How do I upload or update my profile picture?

    Keeping your profile picture up to date helps your team easily recognize you and adds a personal touch to your account.

    To upload or update your profile picture in Day Off “Web Version”

    • Click on your profile picture
      In the top-right corner of the screen, click on your current profile picture or avatar to open the account menu.

    • Go to “My Account”
      From the dropdown menu, select My Account to access your profile settings.

    • Click on the camera icon
      Hover over your profile picture and click on the camera icon that appears. This allows you to upload a new image.

    • Choose your image
      Select a photo from your device. For best results, use a clear and properly sized image.

    • Save your changes
      Once uploaded, make sure to save your profile to apply the new picture.

    Note: Supported file formats and size limits may vary. If your image doesn’t upload, try using a smaller or different file format.

    How do I upload or update my profile picture on mobile?

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    Adding or updating your profile picture helps your team easily recognize you and makes your account feel more personal.

    • Open the main menu
      From the bottom of the screen, tap on the menu icon to open the main navigation menu.

    • Go to Settings
      Tap on Settings to access your account and profile options.

    • Tap on your profile picture
      In the Settings screen, tap on your current profile picture. This will prompt you with options to update your photo.

    • Choose how to upload your picture
      Select whether you want to open your camera to take a new photo or choose an existing image from your gallery.

    • Confirm and save
      After selecting or taking your photo, confirm your choice and save the changes to update your profile picture.

    Note: If you’re unable to upload an image, make sure the app has permission to access your camera and photos.

    If you face any issues while updating your profile picture, feel free to contact your HR administrator or support team. Keeping your profile updated helps create a more connected and engaging workplace experience.

  • How do I change my password?

    Keeping your password secure is important to protect your company account and personal information. You can easily update your password at any time from your account settings.

    To change your password in Day Off “Web Version”

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    • Click on your profile picture
      In the top-right corner of the screen, click on your profile picture or avatar to open the account menu.

    • Select “Change password”
      From the dropdown menu, click on Change password. This will take you to the password update page.

    • Enter your current password
      In the Old password field, type your current password to verify your identity.

    • Create a new password
      Enter your new password in the New password field. Make sure it’s strong and secure (use a mix of letters, numbers, and symbols if possible).

    • Confirm your new password
      Re-enter the new password in the Confirm password field to ensure there are no typos.

    • Save your changes
      Click the Change button to update your password successfully.

    Note: If you don’t remember your current password, you may need to log out and use the “Forgot Password” option on the login page.

    How do I change my password on mobile?

    • Open the main menu
      From the bottom of the screen, tap on the menu icon to open the main navigation menu.

    • Go to Settings
      In the menu, tap on Settings to access your account options.

    • Tap “Change password”
      Inside the Settings screen, select Change password to open the password update page.
    • Create a new password
      Enter your new password in the New password field. For better security, use a combination of letters, numbers, and symbols.

    • Confirm your new password
      Re-enter your new password in the Confirm password field to make sure it matches.

    • Save your changes
      Tap the Change button to update your password successfully.

      Note: If you’ve forgotten your current password, log out and use the “Forgot Password” option on the login screen.
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    If you have any trouble updating your password or need further assistance, feel free to contact your HR administrator or support team.

    Keeping your password up to date helps ensure your account remains secure and your information stays protected at all times.

  • How do I update my personal information?

    Keeping your personal information up to date ensures your account details are accurate and helps your team stay connected with you.

    To update your information in Day Off “Web Version”

    • Click on your profile picture
      In the top-right corner of the screen, click on your profile picture or avatar. This will open a dropdown menu with account-related options.
    • Select “My Account”
      From the dropdown menu, click on My Account. This will take you to your personal account settings page where you can view and manage your profile details.
    • Edit your profile information
      In the Profile Information section, you’ll find fields such as your name, phone number, and time zone. Update any of these fields as needed. Make sure the information you enter is accurate and up to date.
    • Save your changes
      After making your updates, click the Save profile button at the bottom of the page to ensure your changes are applied successfully.

    Note: Some fields, such as your email address, may not be editable. If you need to update restricted information, please contact your HR administrator for assistance.

    To update your information in Day Off “Mobile Version”

    • Go to Settings
      From the menu, tap on Settings. This section allows you to manage your account preferences and personal details.

    • Select “Employee Profile”
      Inside the Settings page, tap on Employee Profile to access your personal information.

    • Edit your profile information
      Update the fields you need, such as your name, phone number, or time zone. Make sure all information is correct and up to date.

    • Save your changes
      Once you’ve finished editing, tap on the Save button to apply your updates.
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    Note: Some fields, like your email address, may not be editable. If you need to update restricted information, please contact your HR administrator.

    If you experience any issues while updating your information or notice that certain fields cannot be edited, don’t hesitate to reach out to your HR administrator for assistance.

    Keeping your profile up to date helps ensure a seamless experience across Day Off and allows your team to stay connected with you.

  • How does billing work in Day Off?

    Day Off offers prepaid monthly and yearly plans. Admins can begin a subscription by activating a 14-day free trial of the Pro plan.

    To subscribe and start your free trial:

    • From the admin side, go to the Billing page.

    • Click Start free trial to get your 14-day free trial of the Pro plan.

    • Select either a Yearly or Monthly subscription.

    • Enter the required number of seats.

    • Enter a promo code (if applicable) and click to start your trial.

    After the free trial ends, you will receive your first invoice for either a one-year or one-month term, depending on the plan you selected. You will then continue receiving invoices at the beginning of each subsequent billing cycle.

  • How can I change employees’ locations?

    You can update an employee’s location in Day Off individually or in bulk, depending on your needs.

    Change Location for an Employee

    To update one employee:

    • Go to the Employees Overview
    • Select the employee
    • Open their profile
    • Find the Location field
    • Choose the new location
    • Click Save

    Change Location for Multiple Employees (Bulk)

    To update multiple employees at once:

    • Go to the Employees Overview
    • Select multiple employees
    • Click on Bulk Actions
    • Choose Assign to Location
    • Select the desired location
    • Click Save
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    What Happens Next

    • Employees are assigned to the new location
    • Their official holidays update accordingly
    • Any location based settings or policies are applied

  • How to add an official holiday for a specific employee?

    In Day Off, you can customize holidays for individual employees directly from their profile even if holidays are assigned based on location.

    Steps to Add a Holiday for an Employee

    To add a custom holiday (e.g., birthday):

    • Go to the Employees Overview
    • Open the employee’s profile
    • Go to the Holidays section
    • Click on “Add Holiday”
    • Enter the holiday name (e.g., Birthday)
    • Select the date
    • Save

    This holiday will apply only to that employee.

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    Managing Existing Holidays

    You can also customize existing holidays:

    • Go to the employee’s profile 
    • Go to Holidays section
    • You will see holidays assigned via location
    • You can deactivate specific holidays for that employee

    This allows full flexibility even if the employee is part of a location with predefined holidays.

    Use Cases

    • Add personal holidays (e.g., employee birthdays)
    • Remove holidays that don’t apply to a specific employee
    • Customize exceptions without changing the entire location

  • Will my leave balance automatically update after the reset?

    Yes, your leave balance will update automatically once the reset date is reached. The system takes care of everything in the background based on your company’s leave policy, so neither employees nor admins need to manually update anything.

    How does the update happen?

    When the reset date arrives (whether it’s based on a fixed month or your anniversary date), the system automatically performs several updates:

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    • Your leave balance is refreshed
      The system resets your balance to match the new leave cycle. This could mean receiving a full new balance or starting fresh depending on your policy.

    • Carryover rules are applied
      If your company allows carryover, any unused leave from the previous cycle will be transferred based on the rules (fully, partially, or not at all). If there is an expiry, it will also be applied automatically.

    • Your balance is recalculated based on the policy
      The system ensures that your new balance follows the latest policy settings, including quotas, limits, and any recent updates made by admins.

    • A new leave cycle begins
      Depending on your setup, you may either receive your leave balance immediately or start earning it gradually through accruals over time.

    Do admins need to take any action?

    No, the entire process is automatic. However, admins can still:

    • Review employee balances after the reset to ensure everything looks correct
    • Make adjustments if needed in special cases
    • Update policies in advance to ensure the reset reflects the correct rules

  • How to add official holidays?

    You can add official holidays in Day Off to ensure they are automatically reflected in your team’s calendar.

    Steps to Add Holidays

    To Add official holidays:

    • Go to Company Settings on the web version
    • Go to the Locations and Holidays section
    • Click on the location name 
    • Go to Official holidays
    • Click on “Import holidays from Google”
    • Select the Country name 
    • Click find holidays 
    • Select all holidays or select the official holidays you want to apply them
    • Click confirm
      or
    • Click on add holiday 
    • Add the official holiday’s name
    • Select the start and end date
    • Click Save
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    Why Add Official Holidays?

    Adding holidays helps you:

    • Ensure holidays are not deducted from leave balances
    • Keep the team calendar accurate
    • Manage different holidays per location

    Location Based Holidays

    • You can assign holidays to specific locations
    • Useful for companies with teams in different countries
    • Each location sees only its relevant holidays

  • How to edit an existing location?

    You can easily update any existing location in Day Off through the web platform.

    Steps to Edit a Location

    To modify a location:

    • Go to Company Settings
    • Go to the Locations and holidays section
    • Find the location you want to edit
    • Click on it or select Edit
    • Update the required details (e.g., name or settings)
    • Click Save
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    What Happens Next

    • Changes are applied immediately
    • Updated information is reflected across all employees assigned to that location
    • Reports and filters using that location will reflect the new details