Archives: Knowledge Base

  • Can I cancel my subscription anytime?

    Yes, admins can cancel a subscription at any time with no notice period required.

    To cancel your subscription:

    1. From the admin dashboard, go to the Billing page.

    2. Click Cancel plan.

    Once canceled, you will continue to have full access to all Pro features until the end of your current billing cycle.

    If you need assistance with your billing, you can reach out to us at [email protected].

     

  • How can I check my leave balance?

    Keeping track of your leave balance helps you understand how many days you have available for each leave type, allowing you to plan your time off more effectively and avoid any surprises when submitting requests.

    To check your leave balance on the web:

    • Go to “My requests”
      From your dashboard, click on My requests. This section is your central hub for managing leave, where you can view all your requests as well as access important information about your available balances.
    • View your leave balances
      On the right-hand side of the screen, you’ll find a summary of your leave balances organized by leave type (such as vacation, sick leave, etc.). This section provides a quick and clear overview of how many days you currently have available for each category.
    Day Off app feature showing employee leave tracking, PTO management and absence scheduling – Day OffDay Off
    • Understand your balance at a glance
      Each leave type displays its remaining balance, helping you quickly assess whether you have enough days available before submitting a new request. This is especially useful when planning upcoming time off.

    • Click on a leave type for detailed information
      Select any leave type to open a more detailed view. Here, you can see a breakdown of your balance, including used days, remaining balance, and any accruals or adjustments. This helps you better understand how your balance is calculated and updated over time.

    To check your leave balance on mobile:

    • Open the main menu
      From the bottom of the screen, tap on the menu icon to open the main navigation menu. This gives you access to all key sections of the app, including your leave information.

    • Go to “Balance”
      Tap on Balance to open the section dedicated to your leave balances. This page is designed to give you a clear and organized view of all your leave types.
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    • View your leave balances
      You’ll see a list of all your leave types along with the available balance for each one. This allows you to quickly check how many days you have left without needing to navigate through multiple screens.

    • Tap on a leave type for more details
      Select any leave type to view a detailed breakdown. This includes information such as how many days you’ve used, any pending requests, and how your balance has changed over time.

    If you have any questions about your leave balance or notice anything that doesn’t look correct, please reach out to your HR administrator for assistance.

    Regularly checking your leave balance helps you stay informed, avoid unexpected issues when submitting requests, and plan your time off with confidence.

  • How do I view or download my invoices?

    Admins can easily view their billing history and download past invoices directly from the system.

    Day Off app feature showing employee leave tracking, PTO management and absence scheduling – Day OffDay Off
    1. Go to the Billing page on the admin dashboard.

    2. Scroll down to find your Billing History, which shows the list of invoices.

    3. The list shows the invoice number, date, payment method, payment status, and teh invoice amount.

    4. Click the Download icon under the actions column next to the required invoice to download it as a PDF file.

  • How can I upgrade or downgrade my subscription?

    Admins can update subscriptions directly from the Billing page by following these steps:

    1. Click Update plan.
    2. Select the Pro plan.
    3. You will be directed to the checkout page, which displays your current number of seats and your subscription type (yearly or monthly).
    4. Choose to update your billing cycle from yearly to monthly, or vice versa.
    5. Change the number of seats by typing the new amount.
    6. Click Update subscription.
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    What Happens Next:

    • Switching from Yearly to Monthly: You will receive a prorated credit for the unused time on your yearly plan. This credit will automatically be applied to your future monthly invoices.

    • Switching from Monthly to Yearly: You will be charged a prorated amount to cover the new annual subscription.

    • Increasing Seats: You will be charged a prorated amount for the additional seats for the remainder of the current billing cycle.

    • Decreasing Seats: You will receive a prorated credit for the removed seats for the remainder of the current billing cycle.

  • Can I request leave for past dates?

    Yes, you can submit leave requests for past dates in Day Off, depending on your company’s policy. This is especially helpful if you forgot to log a previous absence or need to regularize time off that has already occurred.

    To request leave for past dates on the web:

    • Go to “My requests”
      From your dashboard, click on My requests. This section gives you a complete overview of all your submitted, pending, and past leave requests, and is where you can manage new requests as well.

    • Click on “Request day off”
      On the requests page, click the Add a day off button. This will open the request form where you can enter all the necessary details for your leave.
    Day Off dashboard displaying employee leave balances, upcoming absences and PTO overview for team managers – Day OffDay Off
    • Select leave type and dates
      Choose the appropriate leave type (such as vacation, sick leave, or personal leave). Then select the dates for your request. You can choose past dates, allowing you to submit requests for days that have already passed if needed.

    • Review and submit your request
      Double-check the details you’ve entered to ensure everything is correct. Once ready, click Submit to send your request for approval. Your manager or admin will then review it based on company policies.

    To request leave for past dates on the mobile app

    To request leave for past dates on mobile:

    • Tap on “Add a day off”
      From the main screen, tap the Add a day off button located in the center of the screen. This is the quickest way to start creating a new leave request.

    • Select leave type and dates
      Choose the leave type that matches your request, then select the relevant dates. The app allows you to pick past dates, making it easy to log previous time off.

    • Review and submit your request
      Before submitting, review your selections to make sure all details are accurate. Then tap Submit to send your request for approval.
    Day Off app feature showing employee leave tracking, PTO management and absence scheduling – Day OffDay Off

    Note: The ability to request leave for past dates may depend on your company’s internal policies and approval rules.

    If you’re unsure whether past-date requests are allowed or need help with your submission, please contact your manager or HR administrator. Submitting accurate requests ensures your records stay up to date and helps maintain a smooth approval process.

  • How can I check the status of my request?

    Tracking your request status helps you stay informed about whether your time off requests are pending, approved, or rejected, and allows you to plan accordingly.

    To check your request status in Day Off (web version):

    • Go to your dashboard
      After logging in, you’ll be directed to your main dashboard. This page provides an overview of your leave balances, recent activity, and quick access to your requests. It’s the starting point for managing all your time-off actions.

    • Click on “My requests”
      In your dashboard, locate the My requests button next to your profile section. Clicking on it will take you to a dedicated page where all your submitted requests are organized in one place.
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    • Review your requests list
      On the Leave requests page, you’ll see a list of all your requests. Each entry includes key details such as the number of days, leave type, request dates, and its current status (e.g., Pending, Accepted, or Rejected). This allows you to quickly understand the progress of each request.

    • Check detailed information
      For more insight, click on View details next to any request. This will open a detailed view where you can see additional information such as approval steps, timestamps, and any actions taken by managers or administrators.

    How can I check the status of my request on mobile?

    Keeping track of your request status helps you stay updated on approvals and better plan your time off.

    Leave request workflow in Day Off app showing how employees submit and managers approve time off – Day OffDay Off
    • Open the main menu
      From the bottom of the screen, tap on the menu icon to open the main navigation menu. This is where you can access all key sections of the app.

    • Go to “Requests”
      Tap on Requests from the menu. This will take you to a dedicated page that displays all your time off requests in one place.

    • View your pending requests
      At the top of the screen, you’ll see your current pending requests, allowing you to quickly check which requests are still awaiting approval.

    • Scroll to view request history
      Scroll down to see a full history of all your submitted requests. Each request will show its status (such as Pending, Accepted, or Rejected), along with key details like dates and leave type.

    • Check request details
      Tap on any request to view more detailed information, including the request timeline and any updates or actions taken.

    If you have any questions about a specific request or notice anything unusual, you can reach out to your manager or HR administrator for clarification. Regularly reviewing your requests helps you stay organized and informed.

  • How do I upload or update my profile picture?

    Keeping your profile picture up to date helps your team easily recognize you and adds a personal touch to your account.

    To upload or update your profile picture in Day Off “Web Version”

    • Click on your profile picture
      In the top-right corner of the screen, click on your current profile picture or avatar to open the account menu.

    • Go to “My Account”
      From the dropdown menu, select My Account to access your profile settings.

    • Click on the camera icon
      Hover over your profile picture and click on the camera icon that appears. This allows you to upload a new image.

    • Choose your image
      Select a photo from your device. For best results, use a clear and properly sized image.

    • Save your changes
      Once uploaded, make sure to save your profile to apply the new picture.

    Note: Supported file formats and size limits may vary. If your image doesn’t upload, try using a smaller or different file format.

    How do I upload or update my profile picture on mobile?

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    Adding or updating your profile picture helps your team easily recognize you and makes your account feel more personal.

    • Open the main menu
      From the bottom of the screen, tap on the menu icon to open the main navigation menu.

    • Go to Settings
      Tap on Settings to access your account and profile options.

    • Tap on your profile picture
      In the Settings screen, tap on your current profile picture. This will prompt you with options to update your photo.

    • Choose how to upload your picture
      Select whether you want to open your camera to take a new photo or choose an existing image from your gallery.

    • Confirm and save
      After selecting or taking your photo, confirm your choice and save the changes to update your profile picture.

    Note: If you’re unable to upload an image, make sure the app has permission to access your camera and photos.

    If you face any issues while updating your profile picture, feel free to contact your HR administrator or support team. Keeping your profile updated helps create a more connected and engaging workplace experience.

  • How do I change my password?

    Keeping your password secure is important to protect your company account and personal information. You can easily update your password at any time from your account settings.

    To change your password in Day Off “Web Version”

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    • Click on your profile picture
      In the top-right corner of the screen, click on your profile picture or avatar to open the account menu.

    • Select “Change password”
      From the dropdown menu, click on Change password. This will take you to the password update page.

    • Enter your current password
      In the Old password field, type your current password to verify your identity.

    • Create a new password
      Enter your new password in the New password field. Make sure it’s strong and secure (use a mix of letters, numbers, and symbols if possible).

    • Confirm your new password
      Re-enter the new password in the Confirm password field to ensure there are no typos.

    • Save your changes
      Click the Change button to update your password successfully.

    Note: If you don’t remember your current password, you may need to log out and use the “Forgot Password” option on the login page.

    How do I change my password on mobile?

    • Open the main menu
      From the bottom of the screen, tap on the menu icon to open the main navigation menu.

    • Go to Settings
      In the menu, tap on Settings to access your account options.

    • Tap “Change password”
      Inside the Settings screen, select Change password to open the password update page.
    • Create a new password
      Enter your new password in the New password field. For better security, use a combination of letters, numbers, and symbols.

    • Confirm your new password
      Re-enter your new password in the Confirm password field to make sure it matches.

    • Save your changes
      Tap the Change button to update your password successfully.

      Note: If you’ve forgotten your current password, log out and use the “Forgot Password” option on the login screen.
    Day Off app feature showing employee leave tracking, PTO management and absence scheduling – Day OffDay Off

    If you have any trouble updating your password or need further assistance, feel free to contact your HR administrator or support team.

    Keeping your password up to date helps ensure your account remains secure and your information stays protected at all times.

  • How do I update my personal information?

    Keeping your personal information up to date ensures your account details are accurate and helps your team stay connected with you.

    To update your information in Day Off “Web Version”

    • Click on your profile picture
      In the top-right corner of the screen, click on your profile picture or avatar. This will open a dropdown menu with account-related options.
    • Select “My Account”
      From the dropdown menu, click on My Account. This will take you to your personal account settings page where you can view and manage your profile details.
    • Edit your profile information
      In the Profile Information section, you’ll find fields such as your name, phone number, and time zone. Update any of these fields as needed. Make sure the information you enter is accurate and up to date.
    • Save your changes
      After making your updates, click the Save profile button at the bottom of the page to ensure your changes are applied successfully.

    Note: Some fields, such as your email address, may not be editable. If you need to update restricted information, please contact your HR administrator for assistance.

    To update your information in Day Off “Mobile Version”

    • Go to Settings
      From the menu, tap on Settings. This section allows you to manage your account preferences and personal details.

    • Select “Employee Profile”
      Inside the Settings page, tap on Employee Profile to access your personal information.

    • Edit your profile information
      Update the fields you need, such as your name, phone number, or time zone. Make sure all information is correct and up to date.

    • Save your changes
      Once you’ve finished editing, tap on the Save button to apply your updates.
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    Note: Some fields, like your email address, may not be editable. If you need to update restricted information, please contact your HR administrator.

    If you experience any issues while updating your information or notice that certain fields cannot be edited, don’t hesitate to reach out to your HR administrator for assistance.

    Keeping your profile up to date helps ensure a seamless experience across Day Off and allows your team to stay connected with you.